Overview
Tidio Poland is a customer service platform that offers an AI agent named Lyro, designed to automate up to 67% of customer interactions while maintaining a human touch. The platform includes features such as a help desk, live chat, and proactive automation tools to streamline workflows and improve customer support quality. It is trusted by over 300,000 businesses for enhancing customer experience and support efficiency.
Financials
Revenue history (in m)
Data and insights are generated automatically based on financial statements and may contain errors. This analysis is for informational purposes only and does not constitute an official assessment of the company's credibility or business advice.
Statistics
How the company ranks by revenue within its industry, region and across Poland in 2025.
Results vs industry
Industry
Bank accounts
Registered as a VAT taxpayer on 2018-04-04. Active
06 1050 1764 1000 0090 3144 7817- 28 1050 1764 1000 0090 3144 7809
- 51 1050 1764 1000 0090 3144 7783
Debt
No entries in the National Debtors Register (KRZ). No proceedings in KRZ
Public aid
10 public aid cases recorded, with a total value of $5,253,990.
| Grant date | Purpose | Gross amount | Granting body | |
|---|---|---|---|---|
| Mar 26, 2025 | Aid for research and development projects: experimental development | $2.5M$2,462,671 | Prezes Polskiej Agencji Rozwoju Przedsiębiorczości | |
| Sep 23, 2020 | Aid for research and development projects: experimental development | $1.6M$1,569,010 | Dyrektor Narodowego Centrum Badań i Rozwoju | |
| Sep 23, 2020 | De minimis aid (in accordance with Commission Regulation No 1407/2013 or earlier) | $28,963$28,963 | Dyrektor Narodowego Centrum Badań i Rozwoju |
European Funds
| Start | Project | EU co-financing | Programme | |
|---|---|---|---|---|
| 2025-01-01 | Tidio AI (wersja 1.0) - Budowa zinternalizowanej konwersacyjnej sztucznej inteligencji opartej na modelach generatywnych | $2.5M$2,462,671 | Fundusze Europejskie dla Nowoczesnej Gospodarki | |
| 2021-07-01 | Badania i rozwój nad innowacyjnym systemem do projektowania zaawansowanych chatbotów (wersja 3.0) wraz z rozwojem własnej sieci neuronowej, wspierającej boty. | $1.6M$1,596,335 | Program Operacyjny Inteligentny Rozwój | |
| 2020-03-01 | Budowa zaawansowanych chatbotów (wersja 2.0) dedykowanych do automatyzacji obsługi klientów firm | $510.3K$510,341 | Program Operacyjny Inteligentny Rozwój |
Tenders
No recorded participation in tenders.
Authorized Representatives
Manner of representation
Each member of the management board is authorized to represent the company independently.
Supervisory board
Ownership
| Owner | Shares | Share value | Stake |
|---|---|---|---|
Infinity Loop Fundacja Rodzinna | 10,340 | $139,654.24 | 30.7336% |
Inovo Fund Cooperatief U.a. | 3,610 | $48,757.43 | 10.73% |
Peakspan Capital Growth Partners Iii, L.p. | 7,116 | $96,110.21 | 21.1509% |
Others | 12,578 | $169,881.15 | 37.3855% |
Beneficial owners
| Person | Rights | |
|---|---|---|
Tytus Gołas (34)  | Shareholder of a limited liability company, 517500.0 PLN |
Competitors
| Name | Revenue | Website | ||
|---|---|---|---|---|
| Backbase Polandsp. z o.o. | $31,894,775.36 | backbase.com | ||
| Acturis Polandsp. z o.o. | $16,180,676.30 | acturis.com | ||
| Tooplooxsp. z o.o. | $16,021,061.34 | tooploox.com | ||
| WebconS.A. | $15,640,883.98 | webcon.pl | ||
| Fellowmind Polandsp. z o.o. | $11,917,150.05 | fellowmind.pl | ||
| Linux Polskasp. z o.o. | $11,753,868.90 | linuxpolska.pl | ||
| Cogniti Technologysp. z o.o. | $7,353,001.46 | cognititechnology.com | ||
| Zowie Europesp. z o.o. | $5,716,542.52 | chatbotize.com | ||
| Alfavoxsp. z o.o. | $5,416,747.40 | alfavox.com | ||
| SentioneS.A. | $4,762,408.15 | sentione.com |
Change history
| Date | Event | |
|---|---|---|
| 2025-12-05 | Share capital change (1,674,150.00 PLN → 1,682,200.00 PLN) | |
| 2025-03-03 | Share capital change (1,672,500.00 PLN → 1,674,150.00 PLN) | |
| 2024-10-04 | Share capital change (1,614,500.00 PLN → 1,672,500.00 PLN) | |
| 2024-08-07 | Share capital change (161,450.00 PLN → 1,614,500.00 PLN) | |
| 2023-09-19 | Share capital change (156,600.00 PLN → 161,450.00 PLN) |
FAQ
Last updated: 2026-07-16