Compabase

Activities of call centres (PKD 82.20.Z)

This subclass includes:

  • activities of call centres handling incoming calls through staff in an operator service or using automatic call distribution, computer-telephony integrated systems or interactive voice systems or similar methods to receive orders, provide product information, handle customer service or process complaints,
  • activities of call centres handling outgoing calls, carrying out sales and promotion activities for goods or services directed to customers, conducting telephone surveys for market and opinion research purposes, direct marketing, address verification, carried out on order,
  • activities of centres dealing with customer service or complaint handling via the Internet and other communication channels.

This subclass excludes:

  • activities of brokers and agents in electricity and natural gas, classified in 35.40.Z,
  • intermediation in specialised construction services, classified in 43.60.Z,
  • intermediation in retail trade, classified in the relevant subclasses of group 47.9,
  • intermediation in transport, classified in the relevant subclasses of group 52.3,
  • intermediation in postal and courier activities, classified in 53.30.Z,
  • intermediation in accommodation, classified in 55.40.Z,
  • intermediation in food and beverage service activities, classified in 56.40.Z,
  • intermediation in publishing of computer game software, classified in 58.21.Z,
  • intermediation in publishing and sale of downloadable software, classified in 58.29.Z,
  • intermediation in telecommunications, classified in 61.20.Z,
  • financial and insurance intermediation, classified in the relevant subclasses of section L (for example 66.22.Z Activities of insurance agents and brokers),
  • intermediation in real estate activities, classified in 68.31.Z,
  • market and public opinion research and their statistical analysis, classified in 73.20.Z,
  • intermediation in patent trading, classified in 74.91.Z,
  • intermediation in rental and leasing of tangible goods and non-financial intangible assets, classified in the relevant subclasses of group 77.5,
  • activities of travel agents, classified in 79.11.Z,
  • intermediation in activities supporting business operations (excluding financial intermediation), elsewhere not classified, classified in 82.40.Z
  • intermediation in the provision of courses and training, classified in 85.61.Z
  • intermediation related to medical, dental and other health care activities, classified in 86.97.Z
  • intermediation in social work activities with accommodation, classified in 87.91.Z
  • intermediation in repair and maintenance of computers, personal and household goods and motor vehicles and motorcycles, classified in 95.40.Z
  • intermediation in personal services, classified in 96.40.Z.

Industry statistics (2025)

Number of companies

Companies
22,579
Companies (primary PKD)
2,425
Companies with financials
403

Business turnover

Legal structure

Legal formShare of companiesNumber of companies
  • JDG64.2%1,557
  • Sp. z o.o.31.0%753
  • Sp. k.2.3%55
  • Other0.7%18
  • Sp. j.0.6%15
  • S.A.0.5%13
  • Foundation0.2%4
  • Cooperative0.1%3
  • P.S.A.0.1%2
  • Association0.0%1

Financial results

Median revenue

Ranking

Median revenue compared with other PKD codes.

Top companies by revenue

#CompanyLegal formRevenueNet profit
1
HCL Poland
sp. z o.o.USD 207.81mUSD 12.30m
2
POS Group
sp. z o.o.USD 80.44mUSD 1.20m
3
TP Polska
sp. z o.o.USD 74.93mUSD 6.07m
4
Polski Związek Motorowy Autotour
sp. z o.o.USD 59.74mUSD 591.86k
5
CCIG Group
sp. z o.o.USD 55.27mUSD 2.73m
6
International Paper Polska
sp. z o.o.USD 36.44mUSD 1.68m
7
Armatis Polska
sp. z o.o.USD 34.27mUSD 1.15m
8
TP Polska
sp. z o.o.USD 30.59mUSD 452.25k
9
Transcom Worldwide Poland
sp. z o.o.USD 29.72mUSD 936.21k
10
Telbridge
sp. z o.o. + limited partnershipUSD 28.33mUSD 6.61m
View more

Fastest-growing companies

#CompanyLegal formRevenueY/Y growth
1
Eskulap Claim Services
sp. z o.o.USD 1.36m+167.2% y/y
2
Tcdial
sp. z o.o.USD 807.48k+160.7% y/y
3
AJP Office
sp. z o.o.USD 910.64k+141.4% y/y
4
Multimix
sp. z o.o.USD 1.11m+140.5% y/y
5
8words
sp. z o.o.USD 3.49m+94.0% y/y
6
Newgen Sales
sp. z o.o.USD 952.33k+70.9% y/y
7
HCL Poland
sp. z o.o.USD 207.81m+69.9% y/y
8
CPT Polska
sp. z o.o.USD 546.04k+63.8% y/y
9
Biznes Connect
sp. z o.o. + limited partnershipUSD 562.98k+53.8% y/y
10
Databroker
sp. z o.o.USD 4.02m+51.2% y/y

Stock market

1 company from this industry is listed.

CompanyTickerMarketPriceChangeMarket cap
VEEVEE
VEENewConnectPLN 11.250.00%USD 7.47m

Related PKD codes in division 82

82.10.ZOffice administrative and support activities68,747
82.30.ZOrganisation of conventions and trade shows97,844
82.40.ZIntermediation in business support activities n.e.c.11,488
82.91.ZActivities of collection agencies and credit bureaus16,581
82.92.ZPackaging activities32,639

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